Terms & Conditions
1.1 Notwithstanding any translation of these rules, the English Language version of the rules contained on the website shall be controlling in all respects and any rights or obligations of any party shall be construed solely be reference to such English Language rules.
1.2 The company reserves the right to make changes to these rules, terms and conditions. Notification of any change to these terms and conditions will be made in advance of any changes coming into effect. Any such notification will be made in these terms and conditions and all editions will include current version number and validity start date.
1.3 A client is deemed to have accepted these rules by opening an account or by placing a bet on the website.
1.4 The company reserves the right to refuse the whole or part of any bet and to make ambiguous bets void. No bets will unreasonably be declared void.
1.5 All references to ‘we’ and ‘our’ shall refer to “NOVIGROUP LIMITED” according to the context in which they are stated.
1.6 We shall treat any breach of these Terms and Conditions as a serious matter and we may take any steps at law which we deem fit and proper to protect our interests.
1.7 Any information given out by Customer Service agents is a guide only, and is subject to the company Rules mentioned above. Although we will make every endeavour to make sure the information supplied to the customer is correct, ultimately it is the customer’s responsibility to ensure they understand what they are betting on and the terms and conditions.
1.8 Novibet.co.uk is licensed and regulated by the United Kingdom Gambling Commission (license number 000-039440-R-319360-028).
1.9 We are required by our licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency (click here). We hold customer funds separate from company funds in a client account. This means that steps have been taken to protect customer funds. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: medium protection.
2.1 The company only accepts bets from clients over the age of 18 . The right to void any transactions with minors or defaulters is reserved.
2.2 It is the client's responsibility to ensure they keep their username and security details confidential. In the event that a client is worried that this may no longer be the case they should notify the company immediately whereupon new details may be given and any future transactions under the previous details will be void.
2.3 The company reserves the right to refuse to open a betting account.
2.4 The company reserves the right to close an account in its sole discretion without being obligated to explain the reason. In such cases, any funds in player's account will be remitted to the player.
2.5 Residents of the USA, France and Turkey are not allowed to open an account. Internet gambling may be wholly or partially restricted in some jurisdictions. If internet gambling is illegal in your jurisdiction you are not authorised to complete your registration or open an account. We accept no responsibility for internet gambling from residents in jurisdictions where it is illegal.
2.6. It is obligatory for customers when registering with us to:
- Register in their own name and surname giving accurate, correct, complete and up to date details.
- Register with correct, complete, accurate and up to date place of residence.
- Register with a valid e-mail address.
- Register with a correct fixed line home/mobile phone number.
We reserve the right to immediately close any account if it emerges that the information provided is inaccurate or insufficient.
2.7 Customers are only allowed to open one account. Opening of multiple accounts is not permitted. Should we have reasonable suspicions that any of our customers has opened multiple accounts with us we reserve the right in our absolute discretion to freeze that customer’s account or to close the account immediately and the customer shall forfeit all his winnings. Customers should also note that their original deposits will not be refunded. Customers shall also be liable towards the company for damages and costs incurred as a result of the fraud.
2.8 We specifically do not permit our customers to do any of the following:
- To act on behalf of another person or third party.
- To deposit money originating from criminal activity.
- To deposit money through a card which a customer is not authorized to use, or knowingly receiving money from such card on in any other manner colluding with a third party to so do.
- To use in any manner whatsoever their player account or that of third parties for money laundering or any other illegal purpose.
- To use VPN's, Proxy servers, Tor Browsers, IP blockers or any type of software or service used to manipulate or obfuscate their location. This is strictly prohibited and Novibet reserves the right to close any accounts, void any open bets and refund any deposits made minus any withdrawals, if we believe that a customer is utilising such a method.
2.9 We strictly prohibit the use of robotic, mechanical, or electronic, or other devices to automatically make decisions in any game, whether such use is attempted or effected by one of our customers or by as a guest or by any third parties. We reserve the right to immediately close any account if we have valid proof that the customer is using such means to place bets.
2.10 We strictly prohibit our player from colluding and we reserve the right to monitor the player’s interaction in order to detect potential collusion activity.
2.11 It is explicitly stated that Novigroup Ltd reserves the right to close and suspend your Account without notice if your Account remains inactive for more than 365 days. Additionally, an administrative fee up to five (5) euros (or equivalent) per month may apply to inactive accounts. Prior to any deduction to inactive player accounts Novigroup guarantees to make all reasonable efforts to contact all inactive users via the contact details last provided by them. For further information or queries please contact the Customer Support department.
2.12 We strictly prohibit our player from colluding and we reserve the right to monitor the player’s interaction in order to detect potential collusion activity.
2.13 Account Closure
If you want to stop playing with us, you may do so by closing your account either from your personal settings section of your account or by contacting the Customer Support team via:
Once you close your account, you will no longer have any access to it. In case you wish to re-activate your account, you will be required to answer additional security questions for your own safety.
If you have any concerns over your gambling activity or you feel you are at risk and require assistance in gambling responsibly, please visit the «Self-exclusion» section or contact our customer support team.
Deposits / Withdrawals
3.1 Funds deposited in one account cannot be transferred to another account.
3.2 Payout from the customer's account will be made through the customer's bank account or to the same debit card that was used for deposit.
3.3 We reserve the right to request
- A clear and legible photo copy of your VISA/Mastercard and/or bank statement
- A picture identity card (ID) or passport
- Any other official personal identification document which we deem fit in order to ascertain and verify your age and identity and this at any time and especially prior to processing your withdrawal.
3.4 Where for any reason our customer refuses or is unable to provide us with any of the requested documents, we reserve the right in our sole, absolute discretion to freeze that customer's account or to close the account immediately and the customer shall forfeit all his winnings. Customers should also note that their original deposits may not be refunded.
3.6 The customer shall not allow any third party using the customer's login details. The customer accepts full responsibility for the consequences of allowing such activity and, without derogating from the generality of any other indemnity contained herein, indemnifies and holds the company harmless in respect of any damages arising from the same.
3.7 We shall not make a payment in excess of one thousand Euros (EUR 1,000) (or equivalent) out of a customer’s account, to such customer, until the company is satisfied that the identity, age and place of residence of the customer have been suitably verified.
3.8 Bets placed by debit card do not become valid until we have received payment. In the event that such payment is not forthcoming before the event that has been bet on commences, that bet is automatically void.
3.9 In the event that a customer requests a withdrawal prior to commencing any betting activity, we reserve the right in our sole, absolute discretion to charge the customer's account balance with the company's deposit/withdrawal expenses before processing the withdrawal.
4.1 The minimum bet is EUR 0.10 or the equivalent in another currency.
4.2 Credit bets are not accepted.
4.3 The live betting schedule can be amended at any time due to changes in transmission plans by broadcasters.
4.4 Should a bet be placed at an incorrect price due to delayed ‘Live’ coverage of an event bets will be voided.
4.5 Where we have reason to believe that a bet has been placed after the outcome of an event is known (even if it is known just to the person placing the bet) we reserve the right to void the bet.
4.6 We reserve the right to suspend betting during an event due to failed transmission or other technical related issues or if we suspect fraud.
4.7 We will determine the deadline for the placing of bets at our discretion.
4.8 We shall not tolerate deliberate and repeated incidents of late betting. We consider this to be fraud and we will deal with it accordingly.
4.9 We further reserve the right to cancel bets even subsequently if any such bet was won by the customer as a result of a technical fault or error, inclusive of but not limited to an error or fault in transmission. In any such case, the stake of the bet or game shall be re-credited to the player's account. Nevertheless we reserve the right to hold a customer liable for any damage caused to or suffered by us as a result of such customer knowingly taking advantage of a technical or administrative error when making and/or receiving payments.
4.10 If, during the period of acceptance of bets, information becomes known through which the result of the bet can be determined, the deadline for acceptance of bets will be determined anew or the bet will be cancelled and this in our absolute discretion.
4.11 All prices are subject to variation and become fixed at the time a bet is placed. We cannot be held responsible for any typing, human or palpable error which leads to any errors or omissions, including the announcing, publishing or marking of prices or results, other than those intended, or bets being accepted that contravene our rules. In cases where a bet has been accepted at an incorrect price we reserve the right to void the bet.
4.12 We do not assume liability for correctness, completeness or up-to-dateness of the information services provided. Although we will endeavor to ensure that the information/data we provide is correct and accurate, if an error is made be it a human error or an error resulting from technical problems we do not assume any liability whatsoever resulting from that error or from reliance on anyone’s part of our data. The company also assumes no liability for the accuracy of live scores, statistics and intermediate results in live betting.
4.13 It is the customer's responsibility to notify our support services immediately should funds be credited to the company's account in error. Should this occur, these funds are not available for use and we reserve the right to withdraw these funds and to void any transactions placed using them.
4.14 We reserve the right to refuse the whole or part of any bet and to make ambiguous bets void. We will inform the customer by e-mail, phone or telefax and the intended stake will be left on the customer's betting account. Where a selection is made void, in Single bets the stakes will be returned. In accumulative bets the stake will stand for the remaining selections with a Double becoming a Single, a Treble becoming a Double etc.
4.15 We reserve the right to refuse any bet or part of a bet without giving a reason at any time. In addition we reserve the right to close a customer's account and refund the balance of their account without further explanation. In this event outstanding bets will be honoured.
4.16 Customers must register their bet requests as individuals. Repeated requests containing the same selections from the same or different customers may be subsequently deemed void in the following circumstances:
- Where we believe the customers are acting in collusion or as a syndicate.
- Where bet requests are registered within a short time of another.
4.17 All bets are subject to acceptance by us and will be confirmed to the customer at the time the bet is made.
4.18 A bet will stand even if the contestant does not start or if he aborts the contest, unless stated otherwise.
4.19 The customer must ensure that he understands the terms of the registration of the bet request, including the Rules section, before he confirms the placing of the bet.
4.20 When placing a bet on the Internet, you are solely responsible for your own account transactions. Please be sure to review your bets for any mistakes before sending them in. Once a transaction is complete, it cannot be changed. We do not take responsibility for missing or duplicate wagers made by the customer and will not entertain discrepancy requests because a play is missing or duplicated. Customers may review their transactions in the Pending section of the site after each session to ensure all requested wagers were accepted.
4.21 Multiple bets that combine different selections within the same event are not accepted where the outcome of one affects or is affected by the other. Special prices may be offered for the combined eventuality. When a special price is not available and such a bet is taken in error, it will be settled as two single bets with the stake equally divided.
4.22 Betting markets with 0% odds key: Concerning selected sport events marked with the special indication of "Super Odds" in Novibet's page.
4.23 Betting markets with 0% odds key: Concerning the "Match Winner" betting market on betslips played before the start of the match, marked with the special indication of "Super Odds" in Novibet's page.
4.24 Betting markets with 0% odds key: Repetitive, conflicting or additional bets (bets placed on more than one selection) on the markets of the sport events with 0% odds key may be cancelled at any time and any profits which are derived in this way will be deducted from the player's account.
4.25 The Cash Out option is available in selected games and markets for single or multiple bets placed either before or during the game.
4.26 There may be a delay in accepting the Cash Out request, which may vary depending on the sport or the market.
4.27 If the odds change or a market is suspended or withdrawn, then the Cash Out request may not be successful.
4.28 The Cash Out option will not be available for the period of time where the market in which the bet was placed is not available for betting for any reason.
4.29 The Cash Out option is not available for bets placed with the use of a Free bet.
4.30 The Cash out option is not available for bets placed (or for bets containing selections) on Virtual Sports.
4.31 Repetitive Cash Out in a short time after placing the bet is not allowed.
4.32 If the Cash Out request is successful then the bet will be settled immediately. The actual final result of the relevant markets will have no effect on the amount of the Cash Out.
4.33 If a game is interrupted, for the bets that have been settled using the Cash Out option, the Cash Out arrangement applies and not the refund for these bets. If Cash Out took place after the game interruption, Novibet reserves the right to withhold or cancel the Cash Out amount.
4.34 Bets settled using the Cash Out option will not count towards the rollover requirement of the Welcome offer or any other offer.
4.35 Bets settled using the Cash Out option, are not valid for claiming any offer. For more details, please refer to the Terms and Conditions of each offer.
4.36 Novibet cannot guarantee that the Cash Out option will be available for your betting option.
4.37 Novibet shall not be responsible in case the Cash Out option is not available for technical reasons.
4.38 Novibet reserves the right to correct, suspend or remove the Cash Out option at any time and for any event, game or market.
4.39 If a full or partial Cash Out is actioned manually for a bet, then any existing Auto Cash Out request relating to that bet will automatically be removed and no longer apply.
4.40 The maximum number of times a bet can be partially Cashed Out is Only 1 time for single bets and 1 time for eligible multiples.
4.41 The minimum partial Cash Out amount must be greater than or equal to 10 times the minimum unit stake (10 x 0.10€ = 1€).
4.42 Where an Auto Cash Out request has been made and Cash Out is unavailable, and not made available again before the end of an event, bets will be settled based on the final result.
4.43 Bets placed on such events or markets will apply as originally placed. In the event of an error or a technical problem, Novibet reserves the right to cancel bets settled using the Cash Out option, at its sole discretion and without prior notice. The amount of the bet will be returned to the customer's account.
4.44 Bet Builder is available in selected pre-match markets and only for soccer matches and NBA matches.
4.45 The Bet Builder bets cannot be combined with other Bet Builder bets or other bets.
4.46 The Bet Builder bets are not available for Cash Out.
4.47 The maximum number of selections for a match that can be included in a Bet Builder bet is seven (7).
4.48 If a Bet Builder bet contains a cancelled option then this option will be considered void and the bet’s odds will be set to one (1.0).
4.49 In case of postponement and cancellation, betting events will be settled as stated in the Terms and Conditions.
4.50 Novibet shall not be deemed responsible in case the Bet Builder feature is not available due to technical reasons.
4.51 The Bet Builder feature cannot be combined with other ongoing promotions, unless otherwise stated in the specific terms of each promotion.
4.52 Novibet reserves the right to reverse the settlement and/or revise the odds of a Bet Builder bet and/or cancel it in case of an evident error in the calculation of the odds of any betting option included in a Bet Builder bet.
4.53 Novibet reserves the right to accept or reject any bet requested for any competition or betting market or bet type included in the Bet Builder feature.
4.54 Novibet reserves the right to modify, suspend, or discontinue the Bet Builder feature at any time for any event, scheduled match, betting market, or client.
4.55 Novibet reserves the right to discontinue the Bet Builder feature for any client or group of clients when it has good reason to believe that the client or the group of clients is abusing this feature.
4.56 In order for one of our customers to use the ''Bet Request'' service, their available balance must be at least €5.
4.57 Novibet reserves the right not to offer the service to a customer or group of customers at its discretion and without prior notice or explanation.
4.58 Requests through the ''Bet Request'' service must be submitted at least half an hour before the scheduled start time of the event/match, so that they can be processed.
4.59 Statistics from the official organizing authority/body of the respective tournament or the respective event shall be used to settle bets. In the event that no official organizing authority has been specified and/or the statistics from the official organizing authority are not available, or there are specific indications - proof that these are not correct, bets shall be settled based on Νοvibet’s statistics and/or on the statistics of Novibet’s official affiliate providers. In the event that Νοvibet´s statistics and/or the statistics of Νοvibet‘s official affiliate providers are not available for any reason, then data from independent sources shall be used for the settlement of bets.
4.60 Νοvibet reserves the right to not offer or recall any odds offered through the ''Bet Request'' service at any time and without prior notice or explanation.
4.61 Νοvibet reserves the right to offer up to 5 Bet requests per customer per day.
4.62 ''Bet Request'' service does not offer the option to Cash out.
4.63 For settlement purposes, where at least one selection out of the total of bet selections is void, then the whole bet shall be void (e.g.. In the combination of First scorer market with the Match winner market, if the chosen scorer does not play, then the whole combination will be void and not just the selection regarding the scorer who did not play).
5.1 The Casino terms and conditions as set out below apply to all Novibet customers. It must be noted that the Casino terms and conditions as they appear here, apply in combination, jointly and not separately from the terms and conditions set forth within each Casino game, as well as jointly with any other Novibet term and condition. The terms and conditions contained within the casino game applications as well as any other Novibet terms prevail in case there is contradiction with the provisions listed below.
5.2 The Novibet Casino games are offered by the following gaming providers:
|Playtech||Skywind||NetEnt||Play 'n GO|
|Red Tiger||Pragmatic Play||Inspired Gaming||Novomatic|
|Playson||Amatic||Big Time Gaming||Blueprint Gaming|
|Push Gaming||Relax Gaming||Edict||Shuffle Master|
|Scientific Games||Barcrest||High 5 Games||IGT|
|ELK Studios||Thunderkick||Nolimit City||Next Gen Gaming|
|Williams||Red 7||AGS||Red Rake|
|Lightning Box||Wazdan||Adopt it||Core Gaming|
|Bet Digital||Tom Horn||Realistic||Leander Games|
|NYX||Evolution||Game 360||BetGames Tv|
|Wild Streak||2 By 2 Gaming||Alchemy Gaming||All 41 Studios|
|All Bet Gaming||BlaBlaBla Studios||Bluberi Gaming||Reel Play|
|Crazy Tooth Studios||Fantasma||Felt||Fortune Factory|
|Foxium||Gameburger studios||GameWare House||Games Lab|
|Genesis Gaming||Golden Rock Studios||JFTW||MGA|
|Neon Valley Studios||Old Skool||Pulse 8 Studios||Rabcat|
|Saber Interactive||Side City||Sigma Gaming||Skillzz Gaming|
|Slingshot Studios||Stormcraft Studios||Switch Studios||Triple Edge Studios|
|Wagermill||Zitro||Zonelock||4 The Player|
|Live 5||Leap Gaming||Authentic Gaming||Snowborn Games|
|Real Dealer||Kiron||Present Creative||Golden Race|
|Neko Games||SpinPlay Games||Plank Gaming||Storm Gaming|
|Gold Coin Studios||LiveG24||Highlight Games||Quickspin|
|Gaming Realms||Design Works Gaming||Stakelogic|
5.3 At Novibet Casino, players can choose whether to play for real money or just for fun (with Fun money). It might be a good idea to start playing with Fun money and then real money once you feel confident with the software.
5.4 Novibet reserves the right to add and remove Games from the Website at its sole discretion.
5.5. Players can find the additional terms and conditions for each game within the games themselves that are accessible without any obligation on the player’s behalf to place a bet on the Casino.
5.6 In the event of a problem during the game which has as a result the delay of the game or it’s cancellation, the following apply:
5.6.1 Novibet Casino is not liable for any downtime, server disruptions, lagging, or any technical or disturbance that is due to political or other reasons whatsoever, to the game play.
5.6.2 Novibet Casino is not liable for any damages or losses which are deemed or alleged to have arisen out of or in connection with Novibet Casino website(s) or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the website or its content or any errors or omissions in content.
5.6.3 In the event of a casino system malfunction all wagers are void.
5.6.4 If for any reason the player is disconnected from the Casino game, then Novibet cannot be held responsible for any loss resulting from this disconnection. The balance of his account is recorded and the outcome of the game is in no way affected by the disconnection.
5.6.5 By placing further bets, the player accepts the result of his previous bet. Therefore, at the discretion of Novibet, the result of the previous bet is no longer under dispute and no refund or compensation will be granted. In the event that the player considers the outcome of any of the games to be incorrect, he/she should immediately contact Novibet’s Support and report his/her dissatisfaction.
5.6.6 In the event that a player has made a wager in a game and his/her participation is interrupted by a failure of the telecommunications system or a failure of the player’s computer system that prevents the player from continuing the game, the game shall conclude on its own and on the restoration of the system the player may view the outcome of the game in the account pages and if the player wins, the amount won will be debited immediately to his/her account.
5.6.7 If for any reason the transfer of funds between the game and the player's account is interrupted, then the matter will be investigated in cooperation with the game’s provider and where it is decided, the winnings or the betting amount will return to the player's account.
5.6.8 When a communication error or a disconnection occurs during a free spin cycle that has been awarded as a result of winning for free rotation during the game, the remaining free circles may be lost and any compensation will be given at Novibet’s discretion.
5.7 In the event that a player is not active for a period of 20 minutes the game session is automatically terminated and the player needs to login again in order to gain access to his/her account and the games.
6.1 The maximum win per bet/systembet is limited to 80,000.00€. Winnings from progressive games are exempt from this clause.
6.2 Customers are not permitted to make multiple bets using the same or similar combination of events if the possible win is higher than that stipulated in 6.1.
6.3 All winnings will be credited to the customer's account.
6.4 In fixed odds bets, the winnings are calculated by multiplying the bet by the specified odds.
In case of live bets, the customer can accept any changes in odds during the bet’s placement process. Changes in odds are considered to be those between the bet placement’s time on the bet slip and the time of the bet’s acceptance. The actual odds are displayed in the bet validation notification. If the customer does not receive the above notification, the bet will still be valid if it appears as “Pending” in the “Bet History” section of the betting account.
More information can be found on the bet slip in the live bets area.
7.1 All bets will be settled at the odds on offer when the bet was placed. We reserve the right to change the odds at any time.
7.2 All odds are valid on actual results at the end of play. Extra time does not count unless otherwise stated.
7.3 If a game is abandoned or cancelled, it will be considered void and the odds will be set to one (1.0) unless otherwise stated.
8.1 A game that is postponed by more than 36 hours will be treated as void unless otherwise stated. The odds for such a game will be set to one (1.0) for settling purposes.
8.2 Any suspected irregularities in the game or sporting event may lead to the company withholding payments until a full investigation has taken place. Any such investigation will be carried out by the company in cooperation with the relevant governing body and/or independent authority. Any bets placed on such events may be declared void and the stakes returned.
8.3 Customers are not permitted to place bets, directly or indirectly, on events in which they are participating in any manner whatsoever. This includes, but is not limited to sports-players, coaches and club or team managers or employees. We reserve the right to take all necessary actions, particularly those specified under these General Terms and Conditions, in case a breach of this rule is intercepted or brought to our attention.
9.1 The Bingo terms and conditions as set out below apply to all Novibet customers. It must be noted that the Bingo terms and conditions as they appear here, apply in combination, jointly and not separately from the terms and conditions set forth within each Bingo game, as well as jointly with any other Novibet term and condition. The terms and conditions contained within the Bingo game applications as well as any other Novibet terms prevail in case there is contradiction with the provisions listed below.
9.2 The particular rules and settings for each of these bingo rooms are found by selecting the Menu panel on the left-hand side. For a fair gaming experience, players are encouraged to familiarize themselves with these rules before committing to ‘real money play’.
9.3 Players can find the additional terms and conditions for each game within the games themselves that are accessible without any obligation on the player's behalf to place a bet.
9.4 Novibet reserves the right to add and remove Bingo Games from the Website at its sole discretion.
9.5 Players can only participate in each Bingo game though one account.
9.6 If for any reason the player is disconnected from any Bingo game, then Novibet cannot be held responsible for any loss resulting from this disconnection. The balance of his account is recorded and the outcome of the game is in no way affected by the disconnection.
9.7 In the event that a player has made a wager in a game and his/her participation is interrupted by a failure of the telecommunications system or a failure of the player’s computer system that prevents the player from continuing the game, the game shall conclude on its own and on the restoration of the system the player may view the outcome of the game in the account pages and if the player wins, the amount won will be debited immediately to his/her account.
9.8 In the case that there is more than one winning Bingo ticket, the Prize will be split equally amongst the winners.
9.9 With regards to Bingo games where there is a minimum guaranteed jackpot, the jackpot shall increase once the amount contributed by players exceeds the minimum guaranteed jackpot by an amount equal to the aggregate rake and bonus contribution.
9.10 The purchase of all Bingo tickets is final. Refunds will not be issued unless the game In question gets cancelled or does not start for any reason.
Errors & Omissions
10.1 We reserve the right to cancel any bet made on an obviously "bad" line or a wager made after an event has started.
11.1 At Novibet we pride ourselves on providing an exceptional level of Customer Support. Whatever the problem, our dedicated support team is ready and waiting to address the issue as quickly and efficiently as possible. Should a problem arise then simply follow the below steps and it will soon be remedied.
11.2 Receipt and Recording of Complaints
11.2.1 Customers may make Complaints using any of the following methods:
a. In writing, addressed to Novigroup Limited, at the registered address of Clinch’s House, Lord Street, Douglas, Isle of Man, IM99 1RZ;
b. By email, addressed to Support team, Novigroup Limited a [email protected];
c. By live chat, located on the company’s website within the customer support page;
11.2.2 All Complaints shall be acknowledged in writing within one (1) business day of receipt. The acknowledgement shall inform the Customer of their Complaint Reference, by whom their Complaint is to be handled. Please note that we have 8 weeks to investigate your complaint and issue our final decision.
11.2.3 Once a final decision has been made, a notification to you will be sent to your preferred method of contact. Only once Novigroup Limited’s full complaints handling procedure has been followed and completed, can you seek external resolution from an Alternative Dispute Resolution entity (“ADR”).
11.3 External Resolution
11.3.1 As Novigroup Limited is regulated by the UK Gambling Commission, all Customers have the right to seek External Resolution of Disputes by an external ADR. The Independent Betting Adjudication Service (www.ibas-uk.com) will act as the ADR for Novigroup Limited in respect of all players and not in its capacity as a regulator. The ADR can be contacted by email at [email protected] and contacting the ADR is free of charge for all customers. The UK Gambling Commission will not handle any complaints in accordance with Novigroup Limited Complaints Handling Policy. The nominated ADR will act as an ADR in respect of all players only and will require contact with Novigroup Limited and may require access to documents and information pertaining to a Complaint in the event that a Customer refers their Complaint for External Resolution. Any and all such interactions between the ADR and Novigroup Limited shall take place via the Nominated Officer. Any and all requests made by the ADR for evidence or information, whether written or oral, shall be answered within five (5) business days, subject to the approval and authorisation of the Nominated Officer who shall ensure that said request is reasonable and pertinent given the nature of the Complaint.
Customers may also raise a dispute via the European Online Dispute Resolution (ODR) platform via the following link https://ec.europa.eu/consumers/odr/
If you are experiencing any issues with Novibet Casino, you are welcome to file a complaint with the AskGamblers Casino Complaints Service.
Exclusion & Limitation of Liability
13.1 The contents of our website World Wide Web pages are provided "as is". Except as required by applicable law no warranty of any kind, either express or implied, is made in relation to the accuracy, reliability or content of the pages. We reserve the right to revise the pages or withdraw access to them at any time.
13.2 We shall not be liable for computer malfunctions, failure of telecommunications service or Internet connections nor attempts by you to participate in games by methods, means or ways not intended by us.
13.3 We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practical.
Copyright & Access to Web Pages
14.1 By accessing Novigroup Limited’s World Wide Web pages you agree to the terms and conditions of this agreement. You must not access our pages if you do not agree to these terms and conditions.
Governing Law and Jurisdiction
You agree that your access to and use of the Services, Website(s), Software, the Information and the interpretation of these Terms and Conditions shall be governed by and construed in accordance with the laws of United Kingdom.
Online gambling debts are enforceable in law of United Kingdom.
16.1 As a condition of your use of this Web site, you warrant to Novigroup LTD that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
16.2 If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
16.3 In the event of there being a discrepancy between the English language version of these terms and conditions and any other language version, the English language version will prevail.
16.4 Any rights not expressly granted herein are reserved.
17.1 We actively support several initiatives, including independent research, on gambling addiction. Please feel free to contact us if you feel that you are gambling too much. We can also help you get in touch with several independent gambling organizations, f.i. GamCare (www.gamcare.org.uk/) or Gamblers Anonymous (www.gamblersanonymous.org).
Novibet.co.uk is regulated by the United Kingdom Gambling Commission (license number 000-039440-R-319360-028). Novibet is operated by Novigroup Limited, PO Box 227, Clinch's House, Lord Street, Douglas, Isle of Man, IM99 1RZ.
Version Number 20. Last Updated 2021-9-20